Our warranty policy covers all wheels ordered through our official website and via our dealers.

The 3-year warranty covers the following : rims, wheels, hubs, spokes, and nipples. The hubs are covered for one year. The warranty only covers issues caused by non-external factors, meaning inherent defects or errors related to the production of the specific wheelset. It does not cover impacts, collisions, and mistreatment.

*5-year and lifetime warranty options only cover rims after the 3-year standard warranty ends.

• Damage caused by impacts, crashes, and accidental damage (see Crash Replacement Policy), misuse of the product, heat damage, inappropriate use, or any other external factors. Examples of impacts include riding through a pothole at high speeds, riding down stairs, riding though rough roads where the rim directly impacts rocks, roots, cobbles, etc. Heat damage exposing the rims and spokes to high temperature includes situations such as expsoure to hot car exhaust and improper braking techniques on rim brakes wheels
• Vulnerable parts such as bearings, ratchets, valves, and thru axles.
• Improper assembly or maintenance.
• Installation of parts or tires that are not intended for or compatible with the wheelset
• Exceeding the wheelset’s maximum weight limit
• Use of tires that are not compatible with your rims
• Exceeding the appropriate tire pressure based on your tire and rim models
• Riding outside of the scope of what the wheelset is designed for (ie. Using road wheels for gravel riding or XC MTB wheels for Enduro riding)
• Using wheels on E-MTBs

If Particle no longer offers the wheelset, rim, hub, and/or spokes on your wheelset, we will upgrade you to the newest equivalent model at no extra cost.

We offer lifetime crash replacement on all of our wheelsets regardless of the warranty you choose.

During the warranty period, your wheels can be serviced at one of our growing list of service centers or at your local bike shop.

For wheels ordered via our official website, he standard warranty lasts for three years starting from the delivery date. For wheels purchased through our dealers, the warranty begins on the purchase date.

Merchandise that is unworn and in the original packaging can be returned within 30 days with the packing slip included with the product.

To file a warranty claim, please fill contact our customer service directly at support@particle-bike.com. Photographic evidence of the issue must also be provided.